Delivery usually takes 4 to 6 working days after acceptance of an order. Delivery times are influenced by product availability, geographic location of customers, customers shipping destination and the courier partner's time-to-deliver in customers location.
What is the range of locations to which Arna Shop ships their products?
Arna Shop ships throughout India!
Our products cannot be returned or exchanged except if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Contact our Customer Support team via email firstname.lastname@example.org within 7 days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and intact.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
• Change of mind about shade selection after use.
• Product is slightly used or altered
• Product is damaged due to misuse/overuse
• Returned without original packaging tags, labels, original packing, freebies and other accessories or if is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• If is initiated after 7 days of order delivery
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our logistics partner's warehouse. the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.